Return and Refund Policy
Last updated: March 29, 2023
Thank you for shopping at Fuel Nutrition Pro.
SHIPPING POLICY
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. If you have placed an order, and then decide that you would like to modify it for any reason, please email us immediately at info@fuelnu.com. If a packing slip has not been created for the order, we can modify or cancel. If a packing slip has already been created, we will not be able to add or change the original order.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fuel Nutrition LLC, 7750 OKEECHOBEE BLVD suite 4-900, west palm beach, fl 33411.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Fuel Nutrition Pro, accessible from http://www.fuelnu.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@fuelnu.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- Product isn't used or damaged
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Fuel Nutrition LLC - 7750 Okeechobee Blvd Suite 4-900, west palm beach, FL 3341.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Shipping Policy
SHIPPING ONLY TO U.S. & CANADA CUSTOMERS AT THIS TIME
U.S. orders are shipped from the U.S. through either USPS, FEDEX, UPS or DHL, and the estimated delivery time is 7-10 working days from the date the order is processed. In the month of December and holidays, shipping can be much longer. We are not responsible for lost or stolen packages. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
Canada orders have a flat shipping rate of $10 USD for all orders and are not covered by the free shipping offer.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@fuelnu.com
Refund Policy
Last updated: June 1st, 2023
Thank you for shopping at Fuel Nutrition Pro.
SHIPPING POLICY
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. If you have placed an order, and then decide that you would like to modify it for any reason, please email us immediately at info@fuelnu.com. If a packing slip has not been created for the order, we can modify or cancel. If a packing slip has already been created, we will not be able to add or change the original order.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fuel Nutrition LLC, 7750 OKEECHOBEE BLVD suite 4-900, west palm beach, fl 33411.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Fuel Nutrition Pro, accessible from http://www.fuelnu.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
MONEY-BACK GUARANTEE
You can try Fuel Nutrition Pro products risk-free. If you are unhappy with your purchase for any reason, please contact us at info@fuelnu.com. We are happy to issue a refund within 60 days of you receiving your first order of Fuel Nutrition Pro.
We strongly recommend you contact us before initiating your return, to ensure the proper processing of your refund. If you return items without contacting us beforehand, it may be difficult for us to properly identify the items, which can result in a longer processing time for your refund or even nullify it altogether.
Please note that if you ship unwanted items to an incorrect address without contacting us for return information, we cannot take responsibility for refunding or reshipping those items.
To qualify for a return, you must return all the items in your order in their original packaging. You are responsible for covering the cost of return shipping.
Again: We are happy to issue a refund within 60 days of you receiving your first order of Fuel Nutrition Pro. You must email us the tracking information on any return shipments. If you don't email us your tracking information and it does not return to our warehouse, we are unable to issue a refund.
We will not provide any refunds for products returned to us past 60 days from the initial purchase. No exceptions.
We do not accept returns of open products after the first order.
RETURNS OF UNOPENED ITEMS
To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us, and we recommend using a trackable shipping service to ensure that the product is safely delivered to our warehouse. You should email us tracking so we can check the status of your return. If you don't provide tracking and the returned package does not arrive at our warehouse we can not issue a refund. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product.
Your Order Cancellation Rights
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 60 days
- The Goods are in the original packaging
- Product isn't used or damaged
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Fuel Nutrition LLC - 7750 Okeechobee Blvd Suite 4-900, west palm beach, FL 3341.
Shipping Policy
SHIPPING ONLY TO U.S. & CANADA CUSTOMERS AT THIS TIME
U.S. orders are shipped from the U.S. through either USPS, FEDEX, UPS or DHL, and the estimated delivery time is 3-7 working days from the date the order is processed. In the month of December and holidays, shipping can be much longer. We are not responsible for lost or stolen packages. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
Canada orders have a flat shipping rate of $10 USD for all orders and are not covered by the free shipping offer.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@fuelnu.com
